Click to see if there is an update available to fix this issue. This media cannot be played because some of the key components weren't started. You can also try updating your graphics card driver to the latest version to ensure the latest HDCP 2.2 compatibility.Įrror code 21101, 21104, 21105, 21106, 21108, 21109: The HDCP 2.2 digital content protection of Ultra HD Blu-ray movie cannot be enabled normally on your display device or graphics processor.Įnsure your graphics processor and display device support HDCP 2.2, and that you are using a HDMI 2.0a/DisplayPort 1.3 or above version cable to connect the PC and display. HDCP 2.2 is required to play this content, as governed by Digital Rights Management technologies. TV, monitor, or projector) support HDCP 2.2. Ensure your graphics card, its driver, and your display (e.g. This media cannot be played because the required HDCP 2.2 wasn't initiated.

You are advised to contact your display device manufacturer to check the HDCP 2.2 digital protection validity on your display hardware. Your display device's HDCP 2.2 digital protection was revoked at hardware side. This media cannot be played on your display device (TV, monitor, or projector) because its HDCP key was revoked. Your display device or graphics processor doesn't support the High Dynamic Range (HDR) feature or the feature is not enabled on the display device.Įnable HDR on the display device if available or let PowerDVD play back in Standard Dynamic Range mode. Do you want to play the video with Standard Dynamic Range (SDR) instead? Your computer or display device does not support the High Dynamic Range (HDR) feature. To ensure the latest playback compatibility, you are advised to update the graphics driver to the latest version directly from your graphics processor manufacturer's website. Make sure your graphics processor is compatible for Ultra HD Blu-ray movie playback. Your graphic processor doesn't support Ultra HD Blu-ray movie playback, or the driver is not up-to-date. Please make sure your graphics processor (GPU) meets the system requirements for Ultra HD Blu-rays, and update its driver to the latest version. Ultra HD Blu-rays cannot currently be played on this computer. Install PowerDVD on a Windows 10 platform that meets the Ultra HD Blu-ray movie playback requirements. Your operating system is not running Windows 10. This disc cannot be played because this computer is not running Windows 10, which is required for Ultra HD Blu-ray playback.

If your platform supports Ultra HD Blu-ray movie playback, but you receive an error message with a five digit error code, you can refer to the below table for the troubleshooting suggestion: You are advised to make sure all of your PC's software and hardware meet the minimum system requirements for Ultra HD Blu-ray movie playback before attempting playback.

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